M & L’s Cleaning Services – Terms & Conditions

1. General

By booking a service with M & L’s Cleaning Services, you agree to the following terms and conditions. These policies ensure transparency and help us provide the best service possible.

 

2. Bookings & Deposits
• All bookings require a nonrefundable deposit to secure your appointment.
• The deposit amount will be deducted from your final balance.
• Appointments are not confirmed until the deposit is received.

 

3. Cancellations & Rescheduling
• Cancellations or rescheduling must be made at least 24 hours before the appointment.
• Deposits are nonrefundable if cancellation occurs within this period.
• If rescheduled with sufficient notice, deposits can be transferred to a new booking.

 

4. Payments
• The remaining balance is due upon completion of the service.
• We accept: cash & bank transfer
• Late payments may result in additional fees.

 

5. Service Guarantee & Complaints
• We are committed to providing high-quality cleaning services. If you are unsatisfied, please notify us within 12 hours of service completion.
• We will make reasonable efforts to address concerns but do not offer refunds.

 

6. Access to Property
• Clients must provide access to the property at the scheduled time.
• If we cannot gain entry, the appointment may be canceled, and the deposit forfeited.

 

7. Health & Safety
• Our staff follow strict health and safety guidelines.
• We do not clean hazardous materials, biohazards, or areas posing safety risks.

 

8. Locked Out of Your Car Service
• Proof of ownership (e.g., valid ID, proof of insurance) is required.
• This service is not available 24/7, and we reserve the right to refuse service.

 

9. Liability
• While we take great care in our work, we are not responsible for pre-existing damage.
• We are insured for accidental damage caused by our staff.

 

10. Amendments
• We reserve the right to update these terms at any time. Clients will be notified of significant changes.

 

For any questions, please contact us at:
📞 +447368493901
📧 mandlscleaningservices25@gmail.com
🌍 www.mandlscleaningservices.co.uk